Returns & Refunds

Check the fit at home before taking your bag into the workday. If it is not right for you, you may request a return within 30 days of delivery.

Return condition

Items must be unused, in their original condition and original packaging. Keep any included straps, parts and tags with the item. Please avoid use, stains, odors, alterations or damage while deciding. We do not charge a restocking fee.

How to return a bag

1. Contact [email protected], call +1 (941) 948-9755, or use our contact form within 30 days of delivery. Include your order number, the item and your reason for returning it. Photos help with damaged or incorrect items.
2. Pack the unused item with its original packaging and included components. Include your order number and contact details inside.
3. Send the return to Page Harbor LLC, 114 Hunter St, Punta Gorda, FL 33980, United States. Keep a tracking receipt so the return can be followed.

This is our default return address. You may contact us first for guidance; no separate off-site return location is required.

Who pays return shipping?

We cover return shipping for quality defects, an incorrect item, or damage during transit. Please contact us so we can provide the return-shipping instructions. For other reasons, including a change of mind, color preference, or a fit choice, the customer pays the return shipping cost.

Inspection and refunds

We inspect returns within 3–5 business days after receipt. If approved, we initiate a refund to the original payment method. Your bank or card issuer determines when the credit appears in your account. We will let you know if an item does not meet the return conditions and explain the reason.

For a standard change-of-mind return, the refund covers the returned merchandise; the original shipping charge is not refundable. If the return is due to our error, a quality issue or transit damage, we refund the affected item and applicable original shipping charges. Free shipping has no separate shipping amount to refund.

Exchanges and cancellations

For a different style or color, return the original item under this policy and place a new order. To request cancellation, contact us as soon as possible. We can cancel only before dispatch; once shipped, the return policy applies.

Damaged or incorrect items

Contact us when you discover a problem, keeping the item and packaging for review. Describe the issue and include photos if available. We will work with you on a suitable return, replacement or refund. Nothing in this policy limits rights provided by applicable law.

Customer care: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.
Page Harbor LLC · 114 Hunter St, Punta Gorda, FL 33980