A few useful answers.
How do I check whether my laptop will fit?
Measure the closed device’s width, depth and thickness, including any case. Compare those measurements with the listed internal space. Screen size alone does not confirm fit. If only outside dimensions are listed, ask us for help before ordering.
Are exterior and interior dimensions the same?
No. Exterior measurements include the bag’s shell, padding and construction. Interior space is smaller. We label available measurements, and we do not treat shipping-package dimensions as usable bag space.
Which carry style should I choose?
A backpack shares the load across two shoulders. A briefcase keeps work items close at hand. A tote or crossbody can suit lighter essentials and quick access. Check the product’s actual strap and handle details before choosing.
What do the material descriptions mean?
Canvas, Oxford fabric, nylon, PU and leather have different textures and care needs. PU is a synthetic material. Use the material stated on the individual product page; do not assume all bags in a category use the same material.
How should I clean my bag?
Empty it first and follow any care label supplied with the item. Start with a soft dry cloth; if appropriate, use a slightly damp cloth on a hidden area first. Avoid soaking, machine washing, bleach, direct heat and harsh cleaners. Let the bag dry naturally. Leather may require material-specific care.
Where do you ship, and what does it cost?
We ship to the contiguous 48 United States and Washington, D.C. Orders of $59 or more ship free; orders below $59 have a $6.99 standard shipping charge. We do not ship to Alaska, Hawaii, U.S. territories or military addresses.
How long does delivery take?
Processing takes 1–3 business days. After dispatch, standard shipping transit takes 2–7 days. These are separate periods. Carrier conditions and holidays can affect estimates. Read our Shipping Policy for details.
How do returns work?
Request a return within 30 days of delivery. Items must be unused and in original packaging. Returns go to Page Harbor LLC, 114 Hunter St, Punta Gorda, FL 33980. We cover return shipping for quality issues, wrong items and transit damage; customers cover it for other reasons. Inspection takes 3–5 business days after receipt; approved refunds are then initiated, with bank timing varying.
Are items shown inside a bag included?
No. Laptops, cables, stationery and other styling items are for illustration unless explicitly listed as included. Our organizers are empty bags; they do not contain electronics or cables.
How can I reach customer care?
Email [email protected], call +1 (941) 948-9755, or use the contact form. Our service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.